At Carbonberry, we like to keeps things simple. If you're not happy with your purchase, neither are we. Our 100% satisfaction guarantee is available on all purchases. We stand behind everything we sell.If you are not entirely happy, for any reason with any product you purchase from us, return it via ground mail, with the original, undamaged packaging (if possible) within 30 days of purchase . You can choose to either exchange the product or receive a full refund (including our regular shipping charges). Please see our returns section before sending us the product.