Returns
If you wish to return merchandise to us, please contact us before doing so. All products are covered by our Satisfaction Gurantee. Please indicate the reason for the return and a telephone number where you can be reached. You should hear from us within 2 business days.
Order Cancellations or Changes:
If for some reason you need to cancel or change an order, please notify us at service@carbonberry.com ASAP. Please give very detailed instructions regarding your change request and a phone number were you can be reached. NOTE: Orders may not be canceled once the shipping process is initiated.
Defective Product Returns:
If you receive a defective product please contact us immediately. We will arrange for shipping a new product and instructions on how to return or dispose of the defective product.